DigitalPersona Enterprise Products Support

Select your DigitalPersona client product:
 
Select your PC operating system:
 
Installed Workstation Service Pack (if any):
 
Select your DigitalPersona Server product:
 
Select your server operating system:
 
Installed server Service Pack (if any):
 
Is your PC on a Domain network? Yes:    No: 
 
Select the reader you are using:
 
Select the part number/revision of your reader:
 
Enter the serial number of your device:
Reader = 8 or 9 characters
Keyboard = First 18 characters
Module = 8 or 9 digits

With which of the following products are you experiencing an issue?
 Pro Workstation/Pro Kiosk
 Pro Server
 Online Client
 Online Server
 Fingerprint reader/keyboard/module
 Not Sure
Is the problem related to: One Touch SignOn
One Touch Internet
None of the above
Describe the problem in detail, such as when the problem first occurred, when you installed our product, what other hardware and software components you installed/removed around the time the problem occurred, what OS upgrades you may have installed, etc.  
Are there any error messages?  Yes     No
Is this problem always reproducible?  Yes     No
Is it reproducible on another PC?  Yes     No   
 Unable to verify on another PC
Is the reader connected to a USB hub?  Yes     No
Are there any other USB devices installed?  Yes     No
Are there any other DigitalPersona software products installed?  Yes     No

  

Company Name:
 
Contact Name:
 
Email:
 
Phone Number:

U.S.: Area Code + Phone Number + ext. if applicable

International: Country code + Phone Number + ext. if applicable
 
Did you purchase your product directly from:  DigitalPersona   Reseller
What stage is your deployment in:

 Evaluation/Pilot
 Installed in production network