Solutions for Access Recovery

Avoid lockouts and panic at the Help Desk

Every time there is a password, users will find a way to forget it. Studies show that about half of business managers whose laptop is protected with full disk encryption forgot their password to decrypt the hard drive at least once. For more than 40% of them, the IT Help Desk was not able to provide recovery access to the encrypted data, with significant monetary and opportunity costs.

As a consequence, Help Desks could be overwhelmed with password support requests. Research firms estimated that Help Desk calls, including password resets, can cost companies between $18 and $70 per call. They also found that between 30% and 60% of the total call volume for multipurpose Help Desks are password related.

Access recovery with DigitalPersona Pro

DigitalPersona Pro can help you remotely recover access to locked computers, even if they are protected with BIOS-level security or full disk encryption, thus reducing IT costs associated with data and productivity losses.

Key solutions and features include:

Access recovery

Always stay in full control and avoid productivity and data losses with emergency access recovery. Now IT Managers can provide users with one-time access codes to unlock computers remotely, even when protected with BIOS-level security or full disk encryption. It does not require any network connectivity.

Fingerprint and strong authentication

By allowing users to use different authentication methods other than passwords, such as biometrics or smartcards, you can reduce the likelihood that users will lock themselves out of their own computers.

Availability of some of these features may depend on the DigitalPersona Pro suite you choose.