DigitalPersona Launches noHold InstantSupport for its Pro Product Line

November 14, 2006

REDWOOD CITY, CA — noHold, developer of the most sophisticated virtual agent technology, today announced that DigitalPersona, a leading provider of biometric authentication solutions for enterprise networks and commercial applications, has implemented InstantSupport™ for its DigitalPersona Pro product line.

InstantSupport works like live chat, but instead of interacting with a person, end users chat with an artificial intelligence capable of answering questions online without human intervention (U.S. Patent No. 6,604,141). noHold customers use InstantSupport to increase customer satisfaction, decrease support costs and gather actionable customer behavior metrics.

“Companies are constantly asking us how they can improve customer satisfaction while decreasing support costs” said Mr. Diego Ventura, Founder and CEO of noHold. “The secret is in mimicking the Human Call Center experience, which is the tried and true method of providing excellent customer support. Based on this idea, we have designed InstantSupport to be diagnostic and flexible in its interaction with end users, just like a good support agent would. This approach empowers our customers to achieve the highest first contact resolution rates. DigitalPersona cares deeply about its customers and has chosen the best solution in the market to provide the highest level of service possible”.

“In an effort to continue to offer best of class technical support to our customers, DigitalPersona is offering noHold’s InstantSupport for our DigitalPersona Pro customers and partners,” said Linda Vento, director of business operations at DigitalPersona. “InstantSupport is an easy-to-use tool that allows us to provide around the clock online support service to our customers.”

noHold’s InstantSupport will allow DigitalPersona to leverage tier-one product information from its technical support engineers and make it immediately accessible to customers around the clock. InstantSupport™ will also enable DigitalPersona to analyze customer data surrounding specific types of questions and issues and filter the information to the appropriate marketing or engineering personnel. DigitalPersona customers can access this online help system at www.askpersona.com

About DigitalPersona

DigitalPersona is the leading provider of biometric authentication solutions for enterprise networks, developers and consumer OEMs. Founded in 1996, the company designs, manufactures and sells turnkey solutions that improve security and regulatory compliance while resolving password management problems. DigitalPersona’s fingerprint readers utilize superior optical fingerprint scanning technology to more accurately authenticate users regardless of finger placement. The company’s interoperable biometric software solutions uniquely support the industry's widest array of notebooks with fingerprint readers in addition to its own line of optical placement readers. DigitalPersona’s award-winning technology is used worldwide by over 25 million people in the most diverse and challenging environments for fingerprint authentication.

DigitalPersona has strategic relationships with market-leading manufacturers and resellers including Dell Inc., Microsoft and GTSI Corp. DigitalPersona Pro, the company's flagship turnkey security solution for enterprise authentication, is used by leading organizations such as the U.S. Department of Defense, Cargill, Telefonos de Mexico S.A. de C.V, (TelMex), United Bankers' Bank and Sutter Health/CPMC. For more information contact DigitalPersona, Inc. at +1 650.474.4000, or visit www.digitalpersona.com.

About noHold, Inc.

noHold is a privately held company established in 1999 and is headquartered in Milpitas, CA, USA (Silicon Valley). noHold is the acknowledged leader in Web based self-service solutions space with a mission to deliver real answers to real questions - real fast. Simple to use, easy to implement and as close to human as you can get, noHold turns automated customer support into cognitive customer interaction. noHold customers include, ViewSonic, Roxio, MTS, and a host of industry leaders. www.nohold.com.